Welcome book
Cracow - High5ive

How to get to us?

Business Link
High5ive Pawia 9 Street
31-154 Cracow
We are smoking-free zone
The smoking area is located next to the building in designated area
You can easily reach us by public transport. Nearest stops: Politechnika,Dworzec Główny Tunel, Dworzec Główny Zachód, Teatr Słowackiego

Parking space reservation

You can purchase parking space on a permanent basis as part of our additional services.
Contact our Customer Care Team
573 442 887
Reservation of non-purchased parking spaces can be done through our Business Link reception desk on the 1st floor or in our App.
573 442 887

Where you can find us

Business Link is located on the 1st floor of the High5ive Two building.
We invite you first to the main reception desk, which is located on the ground floor of the building.
After registering, you will be invited to the elevators and get to the 1st floor, where our reception is located.

Customer Care Team

We are here to let you focus on your business
You will always contact us through the reception and by calling at:
573 442 887

When you visit us for the first time

When you leave the elevator, you will be greeted by a Customer Care employee who will provide you with the necessary help.

  • We will welcome you at the reception and show you around our space.
  • We will take you to the office space you have chosen.
  • You will receive a Card and its receipt protocol.
  • You will learn more about our application and its functionalities (you will also find this information in IT section).
  • When you make yourself comfortable at your place of work, you will receive login and password for the printer system and installation instructions – this information can also be found in IT section.
  • If you use a hot desk you will receive information about your locker and code.
  • If you have any further questions, feel free to contact us.

Remember that smoking and drinking alcohol is not allowed in our premises. The smoking area is located next to the building in designated area.

When you do not have a card

We will issue you your first card and a duplicate card if it was lost or damaged.

We strongly advise to keep them safe as you will be charged for lost cards!

In case You lost your card please inform us as soon as possible, so we could block it.

Correspondence

We will collect or send your correspondence between 9:00 and 17:00.

  • Large shipments that arrive on pallets must be reported to the Building Manager 24 hours before the planned delivery date – otherwise the Building Security will not allow a courier to enter the building. Notify us please at: high5@business.link.
    Please inform the courier to take the pallet back immediately as storage is not available at Business Link premises.
  • Request your contractors to address shipments to the following address:Your Company Name
    Business Link
    High5ive Two Building
    Ul. Pawia 9
    31-154 Kraków
    and add the name of the recipient.
  • If you receive a registered letter, remember to have a company stamp for confirmation.
  • Please note that we do not accept cash on delivery or mail addressed to the recipient’s own hands.
  • We will confirm receipt or posting of your shipment in writing.

We collect shipments with dimensions not larger than 40 cm x 50 cm x 12 cm and weight not exceeding 3 kg. If your shipment has a non-standard size, we will call you to pick it up personally when a courier arrives.

Guest reception

Are you expecting guests? Inform us about it by sending an e-mail to high5@business.link!

We will welcome your guests, inform you about their arrival and offer them coffee or tea in anticipation of your coming.

If you want to provide them with information how to get to Business Link,

all you have to do is send them this link

Remember that Customer Care team is available until 17:00.

At your request, we will provide comprehensive meeting service.

Ask us for details!

Remember that all guests must register at our reception. If you welcome them by yourself, remember to meet this requirement. It is necessary for the safety of all of us.

Services for your office

We care about the cleanliness of your office every day.

If something unexpected has happened, please let us know and our staff will arrive with immediate help.

  • We have all kinds of office supplies because not everyone needs to know dimensions of envelopes or carry a stapler with them. If you have forgotten your phone charger, we will also provide it to you.
  • We will supplement the paper in printers in the print rooms.We provide basic IT support.
  • Our cleaning service provides cleaning of the common spaces every hour, and takes care of the kitchen services (like coffee and milk). Your office and common spaces are also cleaned every night. Due to the sanitary rules please remember to put all used dishes directly to the washing machines. It will help to provide safety for all of us.

Unusual task?

Tell us about it and we will try to meet the challenge!

Additional offer

We will accept an order for extended assistance from the IT area

e.g. collocation in a server room or private network. A full list of our services can be found in IT section

Everyday around 11:00 a.m. the Ślimak Catering appears on the first floor.

The offer includes sandwiches, lunches, desserts and salads. More information here Ślimak Catering.

Follow WhatsApp group for more info (QR code you can find in the kitchen).

In our space you will also find vending machine with lunch dishes, drinks and snacks.

You will find it in the kitchen on the 1st floor.

We can send your correspondence.

We can send your correspondence. To use the mailing service, fill out the mailing order form and give it to the receptionist.

Before bringing your correspondence to the reception, remember to fill in the order form – you will find it here.

IT

In our spaces, you can use the public wi-fi network:

NETWORK:

BUSINESSLINK_2Ghz BUSINESSLINK_5Ghz

WI-FI PASSWORD:

BUSINESSLINK
If you used the wired Internet access option or other dedicated IT solutions when signing the contract and you encounter any problem, please contact our reception.

You can find printer installation instructions here:

macOS
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WINDOWS
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We offer high quality services and a wide range of IT support to our clients:

  • 1 Gbps Internet
  • Possibility of using a cable connection (if you rent an office)
  • Possibility of renting a Rack cabinet
  • Possibility to connect from your own network
  • Connection to the Business.Link infrastructure
  • Printer installation – remote or on-site
  • Support in implementation of your own network infrastructure
If you are interested in our offer, ask our Leasing Manager about it.

Conference rooms

A list and description of our conference rooms can be found in the Business Link application.

With the application, you will book a room and we will send you invoce once a month for the services you used. If you do not have our application yet, instructions on how to access it you will find in the App section.
At your request, we can provide a service (water, coffee, tea) in the conference rooms. If you need help in using the screen, changing the temperature, or lighting in the conference room, please ask our Customer Care team for assistance by contacting the reception calling this number:
573 442 887

Our Team

Leasing

Ewelina Sosnowska

Senior Leasing Manager

Responsible for concluding and renewing contracts.
572 571 214

Customer Care

Emilia Wawryszuk

Customer Care Team Leader

Responsible for customer service and manages a team of experts.
572 571 216

Customer Care Experts

Anna Szot

Customer Care Expert

Helping customers to use the space on a daily basis
+48 572 571 229

Julia Telążka

Customer Care Expert

Helping customers to use the space on a daily basis

Kinga Wronowska

Customer Care Expert

Helping customers to use the space on a daily basis
+48 572 571 225

Application

Our application is the key to services that you can order in a few steps - easily and, what is the most important, quickly.
Our application is the key to services that you can order in a few steps - easily and, what is the most important, quickly. Thanks to it you will also receive the most important information about the functioning of your location and you can book a meeting room, parking place or report a fault.
The application can be found in the store:

IOS

Android

App Store
Google Play